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Insights on AI automation & operations

Plain-language writing on automation, custom software, and what actually works when building operational systems for growing businesses.

Why Your Business Still Runs on Spreadsheets (And What to Do About It)

Most small businesses use spreadsheets for everything — and that's not entirely wrong. Here's when to upgrade, and what to build instead.

The term 'AI agent' is everywhere. Here's a plain-language breakdown of what they do, when they're useful, and when you don't need one.